Frequently asked
questions
About in-finity therapy
What are your policies? A 25% deposit is taken when making an appointment, to ensure no time wasters, or you can pay in full if preferred. Any cancellations, changes or rescheduling can be made up to 24h prior to the appointment. Any cancellations made after the 24h time frame, will have to result in the deposit being non refundable . Please arrive on time, or no more than 5/10 minutes early as we may be in treatment with another client, which means we're unable to let you in. Also please don't arrive anymore than 15 minutes late, as it will have to result in time being subtracted from the appointment.
Can I safely have a treatment although I have a nut/gluten etc allergy? Yes, but please let us know in advance so that we can make sure that all products used don't contain any ingredients you are allergic to. Also we have plenty of nut free/ vegan alternatives that we use, so don't worry!
What should I wear? Comfy, loose fitting clothes that you can easily take on and off. Also you don't mind getting oil on!
What products do you use for massage? Mainly natural products such as fractionated coconut oil and songbird liquiwax (vegan & nut free)!
Can I bring someone with me? Yes, if you let me know beforehand please.
Are men allowed to have a treatment? Yes, everyone is welcome to have a treatment no matter their gender, sexuality, race etc!
Can I book a massage on the day? Yes, if there's an appointment available feel free to book it. Also please ask if there's been any last minute cancellations as there might be!
Where are you located? In Bath, Weston village on Weston High street. Number 134 on the end of the high street in the 'interior fascination' shop.
Is there any parking ? Yes, there's normally free parking along Weston High Street where the salon is located. If not, there's alternative residential roads nearby which also have parking.
Do you open during public holidays? Yes, we're open during most bank holidays and some other public holidays. If you are unsure please ask!
What forms of payment do you accept? Most of the major debit/credit cards are accepted. We accept card payments, cash, apple pay, bank transfer, gift vouchers.